ticket & Refund policy

Although we will not be opening for the 2020 Season, all tickets and season passes will be made valid through the end of the 2021 Season. Unfortunately, we are unable to provide refunds as stated at the time of your purchase (please refer to your ticket voucher).

For our Season Pass Members, as a special thank you for your loyalty, we will be adding a virtual coupon book to your online account (over $75 value per member). The virtual coupon book will consist of the following:


1 Buddy Ticket

15% off BBWS apparel

Free Meal Combo

Free Large Fry

Free Large Drink

Free Ice Cream Cone

Invitations to special events


We understand that these are difficult times and everyone has been impacted in various ways. If you have any questions, comments or concerns, please contact us directly through our website or sales@birchbaywaterslides.net. Due to very limited office hours, please allow sufficient time for a response.

*Please use the above methods of communication only. For example, Facebook or other social media platforms will not be used or monitored frequently.

**For every Ticket and Season Pass purchased, we will donate tickets to Health Care Workers and their families.