Question 1

When do you open for the 2025 season?

Accepted Answer

We are thrilled to announce that we will be open summer of 2025 for the 40th anniversary of the Birch Bay Waterslides on June 14th!

Question 2

What are the terms of my Weather Guarantee?

Accepted Answer

The duration of guaranteed good weather is dynamic based on the dates and location of your trip/experience. The terms of the guarantee are clearly stated when you book, in confirmation emails, and in pre-arrival emails. You will receive a payout from Sensible if the forecast weather each day of your trip exceeds the conditions stated in your Weather Guarantee.
Do I need to submit a claim?
No, you do not need to submit a claim. When the forecast weather exceeds the weather conditions stated in your Weather Guarantee, you will receive a text message and email to start the reimbursement process with Sensible. No complex claims process or proof of loss is required.
Who pays for the reimbursement?
All reimbursements are paid by Sensible Weather. Sensible’s partners are not liable for any Weather Guarantee reimbursements to guests.
How much reimbursement do I receive with a Weather Guarantee?
Weather Guarantee payout amounts vary and are defined at the time of booking your Weather Guarantee. You are eligible to receive a daily payout equal to the average daily or nightly cost of the qualifying reservation or experience.
How long does it take to get paid?
Sensible triggers communication with you the morning of your trip to let you know if you have a reimbursement waiting. You may choose to receive your payout via Payal or ACH. Processing time depends on the bank and reimbursement method you choose, but typically funds arrive within 3-5 business days.
Can I still go on my trip or experience if I get a reimbursement?
Yes, the Weather Guarantee does not result in any cancellation of your trip or experience. You can continue with your plans, even if you get a reimbursement from Sensible.
What is the difference between a Weather Guarantee and Insurance?
Weather Guarantees are not insurance products. Traditional travel/ticket insurance policies cover catastrophic events that cause cancellation of your trip/event. While insurance products typically cover cancellations leading up to a trip (such as sickness or injury), Sensible guarantees specific weather during the dates of your trip, protecting you in the event that the forecast does not align with the guaranteed conditions.
How can I contact Customer Support about my Weather Guarantee?
You can contact Sensible’s Customer Support at (424) 367-1964 or at support@sensibleweather.com.

Question 3

Do you have special rates for seniors or kids under 42” tall?

Accepted Answer

Yes! You can purchase tickets for kids under 42" online or at the admissions window.

You can purchase the senior rate for guests over 60 years old at the admissions window.

Question 4

Do I need to buy a ticket if I am not going to swim?

Accepted Answer

Yes, all guests need to buy a ticket regardless of if they are going in the water or not?

Question 5

Can I buy tickets at the admissions window?

Accepted Answer

Limited tickets will be available at the gate, but prices are higher for same day tickets. We recommend purchasing online in advance.

Question 6

What if I have a group of more than 15 people?

Accepted Answer

We have group rates for any group over 15 people! Please book through our website or call us at 360-371-7500.

Question 7

Are kids free?

Accepted Answer

All kids 2 and under are free!

Question 8

Can I bring food, drinks or a cooler into the park?

Accepted Answer

Outside food and beverages may not be brought into the park, with limited exceptions:
Sealed bottled water.
Baby Food (formula).
We offer a wide variety of restaurants and snack options throughout the park. You may also leave the park to eat - simply have your hand stamped before exiting so you may return the same day.

Question 9

What if it rains?

Accepted Answer

We do our best to stay open when people are here and it starts raining. However, we do reserve the right to close early. We have partnered with Sensible Weather this year which we recommend adding on to your purchase! They will proactively reimburses up to 100% of your booking if bad weather is forecast during your visit. Click here to learn more about Sensible Weather https://sensible.readme.io/docs/sensible-assets-for-download-copy

Question 10

Can I change my ticket or cabana date after booking?

Accepted Answer

Changes may be allowed depending on availability. These requests must be made 48 hours in advance or more to your scheduled date. Fees may apply. Please contact us at team@birchbaywaterslides.net or at 360-371-7500.

Question 11

How can I buy a 2025 season pass?

Accepted Answer

Our season passes will be on sale soon! Stay tuned through our social media and email newsletter!

Question 12

What changes have been made to the park since 2023?

Accepted Answer

Please check out our park update page with the detailed list of what we have been doing at the Birch Bay Waterslides to make 2025 one of the best seasons yet! We are committed to posting updated information to this page.

Question 13

How can I buy single day tickets for the 2025 season?

Accepted Answer

Single day tickets will be on sale early spring of 2025!

Question 14

Are you hiring for the 2025 season?

Accepted Answer

We will begin the recruitment process in January for the 2025 season! We encourage you to check back for more employment information and opportunities. We look forward to welcoming new team members to help make the upcoming season the best one yet!

Question 15

Can I book an event, school group or party?

Accepted Answer

We would love to help you book your event! For all group party, school group or private event inquiries, please email team@birchbaywaterslides.net and we will get back to you soon.

Question 16

What attractions will be open in 2025?

Accepted Answer

Check out our attractions page!

Question 17

How can I stay updated on announcements for the 2025 season?

Accepted Answer

Subscribe to our email list where we will send you updates for the 2025 season!

Question 18

Who can I contact for more information or with questions?

Accepted Answer

During the winter, the best way to get in touch with us is through the contact form on our website or email.

Contact Us 
or email us at: team@birchbaywaterslides.net

Question 19

What are the different levels of season passes?

Accepted Answer

We have 3 levels of season passes - bronze, silver and gold. Check the season pass page for more details!

Question 20

What are the prices for each season pass level?

Accepted Answer

Bronze Pass: $79.00 
Silver Pass: $89.00
Gold Pass: $119.00
Prices are subject to change and may vary depending on special promotions. Be sure to check our website for the most up-to-date pricing

Question 21

Can I share my season pass with others?

Accepted Answer

Season passes are non-transferable and can only be used by the registered passholder. However, with our silver and gold season pass, you get 2 free buddy tickets for the season!

Question 22

Do season pass holders get discounts on in park items?

Accepted Answer

At the Silver and Gold season pass level, guests get discounts at our concessions stand and gift shop!

GOLD Season Pass: 20% off Concessions & Retail
SILVER Season Pass: 10% off Concessions & Retail

Question 23

Can I purchase a season pass to give as a gift?

Accepted Answer

Purchase a gift card to give the gift of summer fun at the Birch Bay Waterslides! You will receive an emailed receipt with the gift card after your purchase. Once the recipient receives it, they can go to our website to purchase a season pass using the gift card as the payment method. They can also choose to hold on to it till next summer and use it at the admissions window, gift shop or concessions stand!

Question 24

I am trying to buy a season pass and I don't have a picture of the season pass holder to upload. What should I do?

Accepted Answer

If you do not have a picture to upload of the season pass holder, you can bypass this step when checking out.  If you do have a photo, you can email us the picture to team@birchbaywaterslides.net and we can upload it for you!

Question 25

Will you have discounts for tickets and season passes?

Accepted Answer

Stay tuned on our social media and join our email list to be the first to know about deals on tickets and season passes!

Question 26

How do I fill out the required waiver?

Accepted Answer

In the confirmation email sent to you after your purchase, there is a link there to complete the required waiver!

Question 27

What is a buddy ticket?

Accepted Answer

If you purchase a silver or gold season pass, you get 2 buddy tickets. This means that you can bring a friend with you two days throughout the season, or two friends on one day! Please note that the buddy ticket is attached to the season pass holders account so the pass holder must be present to redeem the buddy ticket.

Question 28

Are kids 2 years and under free?

Accepted Answer

Yes, with a paying adult or an adult that is a season pass holder, all 2 years old and under are free!

Question 29

How much does a single day ticket cost?

Accepted Answer

Single day tickets will be on sale in the spring! Pricing will be announced then. Stay tuned on our social media and join our emailing list to get notified about these deals coming up!

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