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FAQ
FREQUENTLY ASKED QUESTIONS
LET'S CLEAR THINGS UP!
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When do you open for the 2025 season?We are thrilled to announce that we will be open summer of 2025 for the 40th anniversary of the Birch Bay Waterslides on June 14th!
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What are the terms of my Weather Guarantee?The duration of guaranteed good weather is dynamic based on the dates and location of your trip/experience. The terms of the guarantee are clearly stated when you book, in confirmation emails, and in pre-arrival emails. You will receive a payout from Sensible if the forecast weather each day of your trip exceeds the conditions stated in your Weather Guarantee. Do I need to submit a claim? No, you do not need to submit a claim. When the forecast weather exceeds the weather conditions stated in your Weather Guarantee, you will receive a text message and email to start the reimbursement process with Sensible. No complex claims process or proof of loss is required. Who pays for the reimbursement? All reimbursements are paid by Sensible Weather. Sensible’s partners are not liable for any Weather Guarantee reimbursements to guests. How much reimbursement do I receive with a Weather Guarantee? Weather Guarantee payout amounts vary and are defined at the time of booking your Weather Guarantee. You are eligible to receive a daily payout equal to the average daily or nightly cost of the qualifying reservation or experience. How long does it take to get paid? Sensible triggers communication with you the morning of your trip to let you know if you have a reimbursement waiting. You may choose to receive your payout via Payal or ACH. Processing time depends on the bank and reimbursement method you choose, but typically funds arrive within 3-5 business days. Can I still go on my trip or experience if I get a reimbursement? Yes, the Weather Guarantee does not result in any cancellation of your trip or experience. You can continue with your plans, even if you get a reimbursement from Sensible. What is the difference between a Weather Guarantee and Insurance? Weather Guarantees are not insurance products. Traditional travel/ticket insurance policies cover catastrophic events that cause cancellation of your trip/event. While insurance products typically cover cancellations leading up to a trip (such as sickness or injury), Sensible guarantees specific weather during the dates of your trip, protecting you in the event that the forecast does not align with the guaranteed conditions. How can I contact Customer Support about my Weather Guarantee? You can contact Sensible’s Customer Support at (424) 367-1964 or at support@sensibleweather.com.
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Do you have special rates for seniors or kids under 48” tall?Yes! These rates will be available for purchase at the admissions window.
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Do I need to buy a ticket if I am not going to swim?Yes, all guests need to buy a ticket regardless of if they are going in the water or not?
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Can I buy tickets at the admissions window?Limited tickets will be available at the gate, but prices are higher for same day tickets. We recommend purchasing online in advance.
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What if I have a group of more than 10 people?We have group rates for any group over 10 people!
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Are kids free?All kids 2 and under are free!
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Can I bring food, drinks or a cooler into the park?Outside food and beverages may not be brought into the park, with limited exceptions: Sealed bottled water. Baby Food (formula). We offer a wide variety of restaurants and snack options throughout the park. You may also leave the park to eat - simply have your hand stamped before exiting so you may return the same day.
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What if it rains?We do our best to stay open when people are here and it starts raining. However, we do reserve the right to close early. We have partnered with Sensible Weather this year which we recommend adding on to your purchase! They will proactively reimburses up to 100% of your booking if bad weather is forecast during your visit. Click here to learn more about Sensible Weather https://sensible.readme.io/docs/sensible-assets-for-download-copy
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Can I change my ticket or cabana date after booking?Changes may be allowed depending on availability. These requests must be made 48 hours in advance or more to your scheduled date. Fees may apply. Please contact us at team@birchbaywaterslides.net or at 360-371-7500.
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How can I buy a 2025 season pass?Our season passes will be on sale soon! Stay tuned through our social media and email newsletter!
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What changes have been made to the park since 2023?Please check out our park update page with the detailed list of what we have been doing at the Birch Bay Waterslides to make 2025 one of the best seasons yet! We are committed to posting updated information to this page.
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How can I buy single day tickets for the 2025 season?Single day tickets will be on sale early spring of 2025!
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Are you hiring for the 2025 season?We will begin the recruitment process in January for the 2025 season! We encourage you to check back for more employment information and opportunities. We look forward to welcoming new team members to help make the upcoming season the best one yet!
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Can I book an event, school group or party?We would love to help you book your event! For all group party, school group or private event inquiries, please email team@birchbaywaterslides.net and we will get back to you soon.
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What attractions will be open in 2025?Check out our attractions page!
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How can I stay updated on announcements for the 2025 season?Subscribe to our email list where we will send you updates for the 2025 season!
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Who can I contact for more information or with questions?During the winter, the best way to get in touch with us is through the contact form on our website or email. Contact Us or email us at: team@birchbaywaterslides.net
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